FedEx Advances Smart Logistics Capabilities in Saudi Arabia with Launch of FedEx Surround® Monitoring and Intervention
AI-powered monitoring and intervention portfolio enhances visibility, prioritization, and continuity for critical shipments
Federal Express Corporation (FedEx), the world’s largest express transportation company, has launched FedEx Surround® Monitoring and Intervention (MI) Suite in Saudi Arabia, a multi-tiered portfolio designed to give businesses greater control over critical shipments. By combining near real-time visibility, AI-powered predictive analytics, and advanced handling capabilities, FedEx Surround® MI Suite helps identify potential risks earlier – including those arising from evolving regional and global conditions – and enables faster, more informed decision-making while shipments are in transit.
The FedEx Surround® MI Suite integrates seamlessly with the company’s transportation network, supporting continuity of operations even as supply chain conditions shift – while strengthening its portfolio of shipping and tracking solutions. With three subscription tiers—Select (for visibility and predictability), Preferred (for Intervention and Prioritization), and Premium (top tier, dedicated support)—the solution supports all shipment sizes, from packages to palletized heavyweight freight. The solution brings together shipment data, including scan events and sensor inputs, with external factors such as weather conditions to assess shipment status and anticipate potential disruptions.
“As supply chains become more complex and interconnected, the ability to anticipate and respond to challenges is a clear competitive advantage – particularly in times of heightened uncertainty,” said Nitin Tatiwala, vice president Marketing, Customer Experience, and Air Network for FedEx Middle East, Indian Subcontinent and Africa. “At FedEx, we are equipping businesses in Saudi Arabia with smarter, data-driven capabilities that strengthen resilience, support informed decision-making, and help ensure continuity of critical shipments. By combining the strength of our global network with intelligent solutions, we are helping businesses stay agile, operate with greater confidence, and support long-term growth.”
FedEx Surround® MI Suite is designed for industries, such as healthcare, high-tech, aerospace, industrial, and automotive, where oversight of sensitive and time-critical shipments is essential. It offers customers three key benefits:
• Flexibility and control: A centralized dashboard provides near real-time global visibility and predictive insights, supported by AI and SenseAware ID device to track and provide near real time visibility of customer shipments.
• Greater operational value: Special handling code enables prioritized boarding and handling, cold chain support, and in-network intervention.
• Peace of Mind for mission-critical shipments: 24/7 expert support provides proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
FedEx Surround® MI Suite is powered by the expertise of FedEx Dataworks, the company’s analytics and digital innovation organization focused on making supply chains smarter. By turning data from millions of shipments moving through the FedEx network into near real-time intelligence, FedEx Dataworks helps enable faster decisions across the shipping journey – helping customers navigate supply chain complexity with greater precision and speed.
Saudi Arabia’s non-oil exports, including re-exports, reached approximately SAR 97.5 billion in the fourth quarter of 2025, marking a 19% increase compared to the same period in 2024 . As trade volumes grow, advanced solutions such as FedEx Surround® help strengthen reliability, support continuity of cross-border trade, and enable businesses to operate with greater confidence. This aligns with the Kingdom’s broader Vision 2030 ambitions by supporting more resilient and future-ready logistics capabilities.
For more information, please visit the FedEx Surround® Monitoring and Intervention page.
